Retail & E-commerce

Orders, returns and product questions, handled on the spot.

Agents that answer shoppers on the phone and in chat, process in-policy returns and keep store and supplier teams informed.

Workflows in your industry

AI that handles orders, returns and product questions.

Answers product questions from your catalogue and helps shoppers compare, before they leave the site.
Product discovery
1. Answer product questionsapproved catalogue information
help shoppers compare relevant options
Tells the customer where the order is and raises exceptions with fulfilment, without a hold queue.
Order and delivery support
1. Retrieve order status
2. explain the next step
coordinate exceptions with fulfilment teams
Checks eligibility, processes in-policy returns on the spot and sends exceptions to a colleague.
Returns and exchanges
1. Check policy and eligibility
2. prepare the return request
keep the customer informed
Sorts supplier queries, flags invoice mismatches and answers store staff from your own operating guides.
Supplier and store operations
1. Organise supplier enquiries
2. surface invoice discrepancies
make operating guidance easier to find

Refunds, concessions and other financial actions follow the retailer’s approval rules.

One workflow, step by step

In your context

Built on your commerce, order and service systems. You set what the agent can do and when a colleague steps in. Every action is recorded.

From opportunity to action

Tell us the systems involved, where work gets held up and what better looks like. We’ll say whether it’s worth doing and what we’d measure.